Reach the right desk first time
Account questions, policy questions, partnerships and recruitment are handled separately. Starting in the right place is the difference between hours and minutes.
- Account supportIn your dashboardThe fastest route once you hold an account: your account context is already attached.
- Rules and policiesHelp centreThe authoritative version of every rule, add-on term and reward condition.
- PartnershipsAffiliate programmeApplications and programme terms are handled through your FOREXIVE account.
- RecruitmentCareersOpen roles and the hiring process. Recruitment enquiries do not go through support.
Email, phone and office
No response-time promise is published here either, because none has been measured and approved.
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Before you buy
The questions worth settling before a purchase. The help centre holds the full policy behind each answer.
FOREXIVE provides demo accounts funded with fictitious money. You place trades in a simulated environment against market pricing, so no client money is placed in live markets. Eligible participants may receive monetary rewards based on their performance and the rules of their programme.
Access splits the cost into two payments: $10 to enter, and an activation amount after you meet the evaluation objectives and complete verification. A standard 1-Step or 2-Step challenge is a single payment made up front. Access also has its own objectives, including a 3% evaluation target.
For Access, $10 is due today for every account size, and the activation amount is due after you pass: $89 on a $5K account, rising to $1,199 on a $200K account. The other three models are a single payment at purchase — 1-Step from $39, 2-Step from $29 and Instant from $15, depending on the size.
For Access they do. The evaluation allows a 5% daily loss and a 10% maximum loss. Once the account is activated those limits tighten to 3% and 6%. For 1-Step, 2-Step and Instant the limits carry through unchanged. Read the stage you are actually trading, not the one you bought.
MetaTrader 5 is the platform FOREXIVE prioritises, and it is the confirmed platform for Access, 1-Step and 2-Step. Platform support for Instant is still being confirmed, so its product page labels it rather than assuming it matches.
Becoming eligible, submitting a request, the review that follows and the payment provider's delivery time are four separate things. The schedule for each model is being reconciled against the help centre before publication, so no single figure is shown yet.
Each add-on changes one specific thing: Lifetime 100% Reward gives a 100% share for the life of that funded account; Double Up grants a second evaluation account of the same size once you qualify; On-Demand Reward applies to the first eligible request; Free Reset covers one restart after an eligible failure. They are optional, never preselected, and each has published limits on the add-ons page.
The rules page sets out the objectives for each model and stage and links to the matching help centre article. The help centre is the authoritative source, and where this site and the help centre differ, the help centre is correct.